This document details our strategy for adhering to the General Data Protection Regulation (GDPR) and other pertinent data protection laws. It also articulates your privacy entitlements. Kindly acquaint yourself with our privacy procedures.

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It's crucial to review this Privacy Policy in conjunction with any other privacy policies we may furnish on specific occasions to ensure you comprehensively understand the purposes and methods behind our utilization of your Personal Data. This privacy policy complements other privacy policies and is not designed to supersede them.

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 In our privacy statement we describe how we collect, use and disclose your personal data when you visit our website www.homecarer.ie (hereafter: “Website”).

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1. Controller

 

The Controller pursuant to data protection law is:
Data Controller
Lower Ground Floor Office,

1 Harrington Street,

St Kevins,

Portobello,

Dublin 8

D08 Y7EP

Telephone: 01 406 4285

dataprotection@homecarer.ie

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2. Data Protection Officer

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Our Data Protection Officer will be happy to assist you with any concerns regarding data protection.

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Data Protection Officer,
Lower Ground Floor Office,

1 Harrington Street,

St Kevins,

Portobello,

Dublin 8

D08 Y7EP

Telephone: 01 406 4285

dataprotection@homecarer.ie

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3. Modifications to this Privacy Policy

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Our Privacy Policy may undergo alterations without prior notification. Therefore, we recommend regularly reviewing our Privacy Policy and taking note of the date of the latest revision. If you object to how we plan to utilize the Personal Data you furnish, you have the option to opt-out of such uses by following the instructions below. Your use of our Site signifies your agreement to the terms of the Privacy Policy in effect at that particular time.

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3. Personal data

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Personal data refers to any information concerning an identified or identifiable natural person ("data subject"). An identifiable natural person is an individual who can be directly or indirectly identified, primarily through the use of an identifier. Such identifiers encompass, but are not limited to, a person's name, identification number, location data, online identifier, IP address, or a combination of factors specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person. These elements are collectively referred to as "data" hereafter.

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4. Purposes and legal bases of data processing

 

4.1 General

We process your data in accordance with the provisions of the General Data Protection Regulation, the Irish Data Protection Acts and other applicable data protection provisions. Data are processed only insofar as is necessary and permitted under data protection law, for example to enable a visit to the website, to fulfil contractual purposes or to the extent that you consent to data processing.

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5.0 Data Collection

Through this Site, we gather a variety of Personal Data and non-personally identifiable information to gain insights into our visitors' interactions with the Site. This aids us in understanding user behavior, identifying areas of interest, and delivering essential information about HomeCarer Trusted Independent Living and our services. The information collected enables us to develop features and functionalities that enhance user experiences. While providing Personal Data is not mandatory for Site usage, certain information may be required to submit an inquiry. Additionally, we employ General Tracking Information and Click Path Tracking (cookie technology) for information collection, as elaborated below.

 

6.0 Processing of Personal Data

Should you decide to inquire through our Site, you will need to furnish Personal Data, including your name, email address, and phone number. Personal Data obtained from our Web servers is not actively shared, and we will respond to your inquiry directly via email or phone. If you agree to receive communications from us, please note that we may send emails to the provided email address or postal address from the inquiry form. These communications may encompass newsletters, promotional offers, information on new features and services, Site updates, responses to your emails, comments, and opinions, and may serve as a means of providing technical support. You have the option to withdraw your consent for these communications at any time by following the instructions below.

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7.0 Personal Data Processing

Any Personal Data gathered through our Site, including follow-up phone calls with you, your family, next-of-kin, or representatives from the HSE during an inquiry, will only be used for specific purposes outlined in this policy. For instance, if you submit a service inquiry, we will process the information to assess the most suitable home care services for your needs. Similarly, if you inquire about Carer job opportunities with HomeCarer, we will process your information solely for the purpose of handling your application.

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Your Personal Data may also be used in the following scenarios:

• To fulfill obligations in providing home care services, client due diligence, and duty of care towards clients and employees. This includes disclosing Personal Data to government institutions, supervisory authorities, or tax authorities as required.

• To protect the vital interests of a prospective client and/or employee.

• To inform you about changes to our services.

• To enhance and refine the quality of the services we offer, within legitimate business purposes such as technical support or business development.

• To comply with contractual obligations.

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If you submit a general inquiry or opt-in to receive newsletters, information about special promotions, products, or events, we will process your information solely for managing your request, as you have expressed interest in and consented to receiving these communications. You can opt out of receiving these communications at any time by following the instructions provided below.

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8.0 Access to Personal Data

Certain portions of your Personal Data may be disclosed to:

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• Our staff: Relevant members of our staff who require this information to effectively respond to your inquiry and provide necessary follow-up. This entails sharing only essential Personal Data with other Carers, our office personnel involved in business and care service management and administration, and any requisite health and/or social care professionals and emergency services as appropriate.

• Our service providers: Trusted service providers offering various services, including web support for the Site. They may access your Personal Data as part of fulfilling their contractual services. These providers are obligated to safeguard your Personal Data from disclosure or misuse and will not share it with any third party without your prior consent.

• Governmental Authorities or under Legal Action: We retain the right to divulge your Personal Data to government institutions or supervisory authorities, including tax authorities, when requested or as mandated by law. In exceptional circumstances, we reserve the right to disclose your Personal Data if there is a reasonable belief that such disclosure is necessary for legal proceedings or to prevent harm to our rights or property, other users of the website, or anyone else who may be affected by such activities. In such instances, affected individuals will be notified via email about our intent to disclose their Personal Data.

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Your Personal Data will not be shared with third parties for marketing research or bulk advertising sales purposes.

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9.0 Retention of Personal Data

HomeCarer Trusted Independent Living will typically retain Personal Data only for the duration necessary to fulfill the relevant business purpose, to the extent reasonably required for compliance with applicable legal obligations, or as recommended considering an applicable statute of limitations period. HomeCarer may specify a time frame (e.g., in a policy, notice, or records retention schedule) for retaining certain categories of personal data. For additional details, kindly reach out to dataprotection@homecarer.ie Following the conclusion of the designated storage period, your Personal Data will either be securely deleted or destroyed, or it will be anonymized.

 

10.0 Security of Personal Data

We are dedicated to ensuring the security, accuracy, and currency of your Personal Data. To prevent unauthorized access or disclosure, we have implemented appropriate technical and organizational measures to effectively safeguard and secure any Personal Data collected online. To maintain the accuracy, completeness, and timeliness of your Personal Data, please promptly inform us of any changes to the information provided to HomeCarer.

 

11.0 Your Personal Data Rights

• Access: You possess the right to request a copy of the Personal Data we hold about you and to receive an overview of your Personal Data.

• Rectification or Erasure: If any of your Personal Data is inaccurate, incomplete, or not processed in accordance with applicable law or this policy, you have the right to rectify, delete, or block (as appropriate) your Personal Data.

• Data Portability: You can request a copy of the personal data we have about you in a commonly used and machine-readable format. We can provide this information to you or another third party as specified in your request.

• Object to Processing: Additionally, you have the right to object to the processing of your Personal Data based on compelling grounds related to your specific situation. If you wish to object to the processing of your Personal Data, please contact us to discuss these grounds.

• Opt-Out or Withdrawing Consent: You can choose to remove your name from our communications list at any time to stop receiving correspondence from us. Alternatively, you may update the Personal Data you provided to us through one of the following methods:

  • Using the opt-out option in emails you receive from us

  • Sending an email to: dataprotection@homecarer.ie

  • Writing to us at: Data Protection Officer, HomeCarer Trusted Independent Living, 1 Harrington Street, Portobello, Dublin 8, D08 Y7EP

 

12.0 Disclaimer

The information presented on our Site is intended for informational purposes only and is not guaranteed to be free of errors. Right at Home strives to ensure the accuracy of the data provided or displayed on our Site. However, the Site and its contents are provided on an "as is, as available" basis. Your use of the Site and its contents is entirely at your own risk. HomeCarer Trusted Independent Living does not guarantee that the Site's functions will be uninterrupted or error-free, that defects will be rectified, or that the Site will be free from viruses or other harmful components. HomeCarer Trusted Independent Living makes no explicit or implied warranties regarding the content of the site, including its accuracy, completeness, reliability, or suitability.